We are based in Singapore.

We do not set any launch or restock schedule. For any update on upcoming designs and restock dates, do follow us on Instagram at @weare5iveletters. That’s the fastest option.

Yes, however, kindly be patient as we will take 1 to 3 business days to respond. To avoid any disappointment on your favourite accessories being sold out, we highly recommend you to check out through our website. Feel free to let us know if you experience any difficulty.

You can avoid this by setting your shipping address to default. (Steps: Account > View > Addresses > Edit > Set as default address > Update address)

For local address, your order will reach you within 2-5 business days depending on the delivery mode you have opt for. As for international address, it will take up to 14 business days. However, do expect your parcel may take a longer period if you order during peak period (festive period, major holidays, sales event).

We regret that once order has been processed, it cannot be cancelled.

Yes, we do. Please refer to Payment and Shipping for details on the charges.

Yes, you may do so. Please take a clear snapshot of the item and email us at marketing@5iveletters.com within 24 hours after receiving your parcel. We regret to say any email thereafter will not be honored. Do take note that the exchange or return is subject to stock availability. For avoidance of doubt, we do not exchange for any earring which has been used or worn due to hygiene purpose.

In the event, there is any incorrect mailing address details provided, please email us immediately at marketing@5iveletters.com so we can rectify. If the parcel has been sent for shipment, we regret to inform that we are unable to make any amendment. If the parcel is returned to us, we can assist to arrange to ship the items back. Additional postage charges to be borne by you. We will not be responsible or liable for any parcel with incomplete or inaccurate address or any lost in transit due to this reason.

Upon successfully cart out, please opt for manual payment option under "Local Bank Transfer or Paynow". Once you have made payment, kindly forward a screenshot copy of your payment details to us at marketing@5iveletters.com with your order number. For this payment option, do take note that we will release the items should payment not received within 24 hours. After payment has been acknowledged receipt, a confirmation will be sent to you within 1-2 business days.